FAQ

GENERAL INFORMATION

What makes Kidz Garage different from other toy stores?


Unlike traditional toy shops, Kidz Garage focuses on STEM-based learning, robotics, coding, and DIY creativity kits. Every product is carefully chosen to combine fun with education, helping kids build skills for the future.

What age groups are your toys suitable for?


We offer toys and kits for different age groups: 2years to 18 years

Are your products safe for children?


Yes. All our products are sourced from trusted suppliers, made with non-toxic materials, and designed to meet international safety standards. Each product also comes with an age recommendation for safe use.

Do your toys really help with learning?


Absolutely! Our products are designed to enhance critical thinking, problem-solving, creativity, and STEM skills. They support school learning while making it fun and engaging at home.

How do I know which toy is right for my child?


Each product page includes detailed descriptions, age recommendations, and skill focus (e.g., coding, engineering, math, creativity, or science). If you’re unsure, check our collections by learning category or contact our support team for guidance.

Do you offer bulk or school orders?

Yes, we provide special pricing for schools, learning centers, and bulk orders. Reach out to our support team for custom quotes.

Are these toys suitable for homeschooling?


Definitely! Our STEM kits are perfect for homeschooling and after-school learning, helping kids build critical thinking, problem-solving, and creativity skills in a hands-on way.

SHIPPING & RETURNS

How long does shipping take?

  • Shipping: 7-12 business days

What are your shipping options?

Currently we can only offer one standard shipping option. we provide free shipping

Can I cancel my order after I've made a purchase on the website? 

We offer immediate order cancellations up to a limit of 12 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

How do I return or exchange an item?

Our return policy lasts 7 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 7 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at contact us page and we will respond as soon as possible to assist with the process.

How can I track my order?

We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.

What types of Payment do you accept? 

We accept all Payments by Visa, Mastercard And PayPal.

What if the item I ordered arrives broken or damaged?

We'll make it up to if you in the case that it does. If you discover a flaw or fault in the item please contact us within the first 24 hours of receiving that item in original condition and we'll work it out with you.

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